Tech Quarterly

Essential CIO insights from Q1 20

In this CIOs Tech Quarterly

Moving into 2020, CIOs are thinking about talent, training, automation and cybersecurity. They're also feeling pressure to take the lead on building trust, and expecting AI will have big impacts on improving customer experience.

3 minute read

Andy McCue

Andy McCue

Senior Editor

March 6, 2020 10:49 am

1. CIOs share their priorities for 2020

Talent, training, automation and cybersecurity emerge as top concerns for tech executives in this end-of-year poll of CIOs by the Wall Street Journal.

2. CIOs emerge as new guardians of corporate trust

Edelman’s global CIO in Focus study reveals CIOs feel that pressures of fast innovation drive expectations they will lead their organisations’ work to build trust: 90 per cent of the 400 CIOs surveyed across China, Singapore, the UK and US say they are expected to play a crucial role in building faith in their company among customers and employees.

3. How are CIOs tackling today’s digital megatrends?

Some 55 per cent of CIOs predict AI will have the biggest impact on improving customer experience but less than 20 per cent have deployed AI today, according to a new Adobe survey. And most CIOs are still only deploying the ‘big three’ megatrends of security, cloud and platform modernisation in vanilla ways rather than in ways that are unique or differentiated from competitors.

4. European organisations are vulnerable if business conditions turn in 2020

Gartner’s annual CIO survey reveals that even as digitalisation is becoming pervasive among EMEA organisations, these organisations remain vulnerable to economic, geopolitical, technical or societal “turns”, with 2020 likely to be more volatile than 2019.

5. Forrester’s 2020 predictions – CIOs to focus on people

Forrester identifies key market dynamics that will impact growth in the coming year. Among the predictions, Forrester says 2020 will see CIOs focus more on people, becoming a trusted advisor and partner to employee experience and HR teams to help with changing workforce dynamics.

6. ‘Recovery year’ for IT spending in EMEA as it returns to growth in 2020

EMEA IT spending in 2020 will hit $798 billion, an increase of 3.4 per cent on 2019, according to the latest forecast by analyst Gartner. Enterprise software remains the fastest-growing market segment.

7. What are the key issues for healthcare CIOs?

Tech journalist and Collective Content contributor Mark Samuels speaks with six healthcare IT leaders about the key issues facing NHS tech chiefs. Among the top challenges they cite are culture and building the right IT infrastructure foundations for a digital future.

8. Johnson Matthey CIO Paul Coby on how to create great business IT chemistry

The former CIO of British Airways and John Lewis talks about the challenges of global IT unification, modernisation and reskilling in his new role as CIO at the maker of emission control catalysts and sustainable technologie

9. CIOs share their favourite reads of 2019

Not a Jack Reacher or Grisham novel in sight on a diverse reading list that features everything from Melinda Gates and Meditations by Roman Emperor Marcus Aurelius to Robert M Pirsig’s Zen and the Art of Motorcycle Maintenance and plenty of top reads on the latest tech and digital trends.

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